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Pet Top Products LLC
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Pet Top Products LLC
PRIVACY POLICY

Pet Top Products LLC ("PTP") respects the privacy rights of the users of the www.pettop.com Web site ("Web site") and wants you to understand what information we collect from our Web site users and how we use the information we collect.

THE INFORMATION WE COLLECT

PTP will not sell, trade, or rent your personally identifying information to third parties without your prior consent. The information that we collect from you will depend upon your use of the Web site, as outlined below.

Information You Give Us

We receive and store any information you give us through the Web site or any other way, for example in e-mails or calls to Customer Service. We may require more information from a person who is using the Web site to order products, for example, as compared to a person who is viewing only product specifications.

Automatically Submitted Information

We receive and store certain types of information when you visit the Web site. For example, our online store makes use of "cookies." Cookies are alpha-numeric identifiers that our Web site and its components transfer to your computer's hard drive and which are returned to us by your browser when visiting certain parts of the Web site. Cookies assist us in processing your purchases in our online store and enable us to recognize you as a returning Web site customer and/or member. We require cookies to be enabled in order for you to purchase items from our online store. You may turn off the use of Cookies (please check the documentation or help files for your particular browser) but then you may not be able to use certain features of the Web site or make purchases on the Web site.

PTP collects IP addresses for security, system administration and reporting aggregate information to our advertisers. When you visit a page on the Web site, our servers log your IP address, but we do not link this IP address to your personally identifying information. This means that while your activity is logged, you remain anonymous to us. We use this information to determine how to make future visits more convenient and productive for all Web site users. We can, however, and we will use IP addresses to identify users when we believe it is necessary to protect our users or other parties, enforce compliance with our Terms of Use, protect our service, the Web site, and to comply with the law. We also collect browser type, access time, and the URL where a user is entering or exiting the site. Also received is the phone number you use to call our toll-free number.

HOW WE USE THE INFORMATION

How We Use Your Information

PTP will not sell, trade, or rent your personally identifying information to third parties without your prior consent. We may, however, disclose certain non-identifying aggregated information so we can provide general statistical information to third parties about the users of our services. Furthermore, any use of personally identifying information will be in accordance with this Privacy Policy. We will not use your personally-identifiable information for any purpose other than as set forth herein unless we believe such disclosure is required by law or to protect our rights, or the safety or rights of other users or the public.

All personally-identifiable information that PTP collects is used directly for customizing your visits to and use of the Web site.

We use your information to statistically analyze the use of our Web site, improve our content and product offerings, and customize PTP's content and services to better meet your needs. Your personally identifying information is not used to monitor your activities on our site.

We may share any information we collect with our subsidiaries and affiliates to the extent they may be involved with the Web site or performing any Services we may offer or that you may request. That is, we may employ other companies and individuals to perform functions on our behalf. For example, order processing and fulfillment, postal mailing services, express-mail services, processing of credit card payments, and site hosting; these entities have access only to personal information needed to perform their functions, but are not authorized or allowed to use it for any other purposes.

Your e-mail address is used to send you administrative messages or other necessary communications regarding your use of the Web site (for example, you will receive a confirmation by e-mail if we receive your customer service inquiry, and a confirmation by e-mail if you place an order on the Web site). You may not opt out of such necessary communications without discontinuing use of part or all of the Web site.

Only if you choose to let us do so, PTP and its affiliates and subsidiaries may also use your e-mail address to notify you of new features or services available on the Web site or events or services available through PTP or its subsidiaries and affiliates. If you do not wish to receive these e-mail notices, you may opt out of this service.

Use of "Cookies"

Cookies assist us in processing your purchases in our online store and enable us to recognize you as a returning Web site customer and/or member. We require cookies to be enabled in order for you to purchase items from our online store. You may turn off the use of Cookies (please check the documentation or help files for your particular browser) but then you may not be able to use certain features of the Web site or make purchases. Cookies are not used to track your personal activities. We only use cookies to assist us as described above, and also to track aggregate activity on our site, such as how many people have accessed a particular page in the past month. This helps us improve the Web site based on how our members are using it.

Business Transfers

As PTP grows and develops, we may buy or sell business units. Such transactions typically involve the transfer of assets including customer information. Such customer information would remain subject to the promises made in the previously existing Privacy Policy, unless the customer consents otherwise. In the event PTP or substantially all of its assets are acquired, assets such as customer information would typically be transferred.

SECURITY

Security Implementations

PTP realizes how important security is to you, so we have taken steps to enhance the confidentiality and safety of information you transmit to us over the Internet.

We make use of Secure Sockets Layer (SSL) encryption in conjunction with the use of a Digital Certificate provided by GoDaddy. Your purchases are processed through Web pages protected by this SSL technology. Your credit card and other billing information are encrypted before being transmitted over the Internet. Furthermore, we do not store credit card billing information on our server after your payment is completed; this is the reason you must enter a credit card number each time you order from us. While somewhat inconvenient, it helps protect your credit card information from online theft.

A Web page protected by SSL is indicated in recent Netscape browsers by a small closed padlock on a yellow background (lower left corner of the browser) and in recent Internet Explorer browsers by a yellow closed padlock (lower right corner of the browser). Clicking the closed padlock symbol will display additional security information regarding the Web site. You can verify the authenticity of our Digital Certificate through GoDaddy by clicking the GoDaddy Verify Security graphical logo displayed on our Web site.

Purchases

You may make purchases of products on the Web site without choosing a User ID and Password. You will be required to provide information necessary to verify, process and complete your order, and notify you of your order status. Rest assured that your credit card and billing information is still handled through SSL encryption technology.

You may also order products by calling us toll-free at 1-866-PET-TOPS (1-866-738-8677) or by mailing a copy of your completed order page from the Web site and submitting payment by check or money order to Pet Top Products LLC, PO BOX 22 OSPREY, FL 34229. Orders shipped or delivered to a Florida address must include 6% Florida State Sales and Use Tax on any purchases. Your order will be shipped upon clearance of the check or money order. PTP cannot be responsible for any checks or money orders or other information lost en-route to PTP. Please do not send cash!

Links To Other Sites

You should be aware that when using the Web site, you could be directed to other sites that are beyond our control. For example, if you click on an advertisement or a link in a news article, you may be taken to another site. We are not responsible for and do not endorse or recommend any of the content on these sites, nor are we responsible for your use of these sites or any transactions you perform on them. Be aware that any policies that govern the PTP Web site, including this Privacy Policy, do not govern the linked web sites. We encourage you to review the privacy policy of such sites before disclosing any personally-identifiable information.

YOUR CONSENT

By using the Website, you consent to the collection and use of your information as outlined in this privacy policy and in our Terms of Use. If we make changes to this policy, we will post them on this page so that you are always aware of what information we collect and how we use it. Changes are effective when posted to this page. Your continued use after any change is posted is an acceptance by you of such change.

QUESTIONS AND FEEDBACK

If you have any questions regarding privacy on our site, please click the "Contact Us" button or call us toll-free at 1-866-PET-TOPS (1-866-738-8677).
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