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Pet Top™ Portable Drinking Devices for Pets
Frequently Asked Questions

Q: When I invert the bottle and my pet is using it, water flows out through the middle of the Pet Top™ drinking device. What's happening?
A: Chances are you're squeezing the bottle or holding it sideways. Unlike sport bottles and some other pet watering products, there is no need to squeeze the bottle. In fact, squeezing the bottle will force the ball to seal against the opening, leaving no place for the water to go except through the middle! Instead, just turn the bottle upside-down and hold as vertically as possible, with a secure but light grip. Roll the ball once to reset the flow if necessary. Then let your pet do the work--your pet should use the Pet Top™ Portable Drinking Devices at his or her own comfortable pace. Once you've set the Pet Top™ device to the desired opening, your pet's in control. And we think that's best--after all, your pet knows how much water it can drink and how fast!

Q: Do I need to squeeze the bottle to let water flow through the Pet Top™ device?
A: No. Unlike sport bottles and some other pet watering products, there is no need to squeeze the bottle. Let your pet use the Pet Top™ Portable Drinking Devices at his or her own comfortable pace.

Q: What's the best orientation for using the Pet Top™ drinking device?
A: Once the Pet Top™ drinking device is on the bottle and set to the proper opening, we recommend turning the bottle upside-down to a position that's as vertical as possible. Depending on your height and the height of your pet, you may need to angle it slightly for comfort. If you get drips through the middle, you're likely squeezing or holding the bottle sideways--just tilt it more upside-down and roll the ball once to reset if necessary.

Q: What's the best way to get the right water flow for my pet?
A: The recommended way is to start with the smallest opening (i.e. very little water flow), let your pet try it, and increase the opening gradually until your pet seems content, i.e. able to get water out but not too fast. If your pet seems like it's getting too much water too fast (excessive drips, coughing), you'll need to turn the upper cap clockwise to reduce the water flow. Once you've found the optimal flow, make a note of the position of the indicator markings on the upper cap (small bars which are rounded on the top and increase in height as you go around the cap) in relation to the reference marker on the base (a rectangular bar) and use that to help you set the opening in the future.

Q: How do I get my pet to try it the first time?
A: Once set to the proper opening, turn the bottle upside-down and roll the ball to let your pet know water is there. Most pets take to the intuitive design right away, especially if thirsty. If necessary, place a little peanut butter or another treat on the rim around the ball to get them to lick and release water.

Q: What size dogs can use the Pet Top™ device?
A: We have successfully tested the Pet Top™ Portable Drinking Device with dogs as small as chihuahas and terriers of a few pounds to dogs as large as 200+ pound Mastiffs and Great Danes. Chances are your dog is covered!

Q: Can I use the Pet Top™ Portable Drinking Device for pets other than dogs?
A: Yes! Cats, and even parrots, goats, pigs and horses can use it! Please feel free to let us know which of your pets benefit from the Pet Top™ device.

Q: How do I know my pet's getting water while using the Pet Top™ device?
A: While your pet is drinking, you should occasionally see bubbles floating up through the water in the bottle. Of course, the level of water in the bottle should gradually go down!

Q: The Pet Top™ device doesn't fit the bottle I'm using. What's up?
A: Between both the Pet Top™ Portable Drinking Device for Pets and Short-Neck Adapter they fit about 90% of the water bottles in use, the most common standard bottle necks. Unfortunately, there are still some bottles out there with necks that have different threads and/or diameters and/or other dimensions that are not compatible with the Pet Top™ device. We recommend you check out our list of compatible water bottles--we're pretty sure you can find one of them near you.

Q: I am using one of the compatible water bottles, but the Pet Top™ device doesn't have a tight seal with the bottle neck. What am I doing wrong?
A: You may be overtightening the Pet Top™ device onto the bottle. While the bottle neck is standard, the bottle's security strip collar--the piece remaining around the bottle neck after you remove the sealed bottle cap--might vary from manufacturer to manufacturer. The collar may be a little thinner, allowing the Pet Top™ device to be tightened just a bit too far, resulting in a less-than tight seal. In that situation, avoid overtightening the the Pet Top™ device onto the bottle. One way to check for a tight seal is to close the upper cap of the Pet Top™ device so it seals the ball, and then as you're almost done tightening the Pet Top™ device onto the bottle, lightly squeeze the bottle to test for a tight seal.

Q: Can I drink from the same bottle after my pet has used it?
A: As the ball moves, the water does mix. If you'd like to drink from the same bottle, we recommend you drink your half first, then put on the Pet Top™ device for your pet!

Q: There are drips occasionally while it's in use or when I'm moving the bottle upside-down or right-side up. Is this normal?
A: Yes. The Pet Top™ Portable Drinking Device for Pets does an excellent job of saving water and reducing mess, while allowing your pet to drink comfortably. But there will be occasional drips here and there--but we think it's much better than using a squirt bottle, or clumsy tray or bowl! If there is a lot of water dripping while in use, please make sure that the opening is not too large for your pet.

If you have a question that doesn't appear here, or you need more clarification, please feel free to contact us!
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